Refunds & Cancellation

Digital content is final once delivered

Our reports are digital content supplied instantly and cannot be returned. Once an edition (or a subscription’s first edition) is delivered — made available to read online in your library — the sale is final and we do not offer change-of-mind refunds. This is standard for premium research and data products.

Faulty or not-as-described — always honoured

Nothing here removes your statutory rights. If a report is faulty, materially not as described, or fails to be delivered, you are entitled to a remedy (a correction or a refund), wherever you are. We honour these non-excludable consumer guarantees in every market.

EU/EEA & UK consumers — 14-day right of withdrawal

If you are a consumer (a natural person buying outside a trade or business) resident in the EU/EEA or the UK, you have a statutory 14-day right of withdrawal for distance purchases. Because our content is delivered immediately, at checkout you request that supply begin now and you agree to our Terms of Sale, which set out that you lose this right once supply begins. Once we begin supply, the withdrawal right no longer applies; before supply begins, you may withdraw within 14 days. To exercise this right, contact support@worldresearch.org. This right does not apply to business buyers.

Other countries

Outside the EU/EEA and UK, sales of instantly-delivered digital content are final except where local law grants a mandatory cooling-off right, which we honour where it applies (for example, certain consumer purchases in Brazil and South Korea). Your faulty/not-as-described remedies always apply.

Subscriptions & how to cancel

• Subscriptions auto-renew at the disclosed price and cadence until cancelled.
• Cancel anytime from Account → Library → Manage subscription (our self-serve billing portal) — no phone call or email required.
• Cancellation stops the next renewal and takes effect at the end of your current paid period; we do not pro-rate a period you have started.
• You keep every edition published while your plan was active, including your final paid month, with online access in your library for as long as we operate the service (see the continuity commitment in our Terms of Sale). Online reading of the rolling 12-month window ends when the period closes.
• We send a reminder before each renewal.

Billing errors & discretionary refunds

We promptly correct duplicate charges, billing errors, and non-delivery. Other refunds are at our discretion. To request one, contact support@worldresearch.org with your account email and the charge date.